Refund Policy – JAR Pay Assist Services

📅 Effective Date: January 1, 2025 | This policy governs all transactions processed through JAR Pay Assist Services.

⚠️ Important: Once a payment transaction is successfully processed and confirmed, it cannot be cancelled or reversed. Please verify all details before confirming payment.

1. General Refund Policy

JAR Pay Assist Services acts as a payment facilitator. Once a transaction is successfully processed and the biller/operator confirms receipt, refunds are generally not applicable. All payments are final upon confirmation.

2. When Refunds May Be Applicable

Refunds may be considered only in the following circumstances:

Transaction amount was debited but not credited to the biller/operator within 7 business days
Technical errors resulting in double deduction for the same transaction
Transaction failed but amount was debited from your account

3. Refund Process

To raise a refund request:

Contact us within 7 days of the transaction date
Provide transaction ID, date, amount, and description of the issue
Our team will investigate within 3–5 business days
Approved refunds will be credited within 7–10 business days

4. Non-Refundable Cases

Refunds will NOT be issued for:

Successfully processed and confirmed transactions
User errors such as incorrect mobile number or account number
Service charges and convenience fees once a transaction is initiated
Transactions disputed after 30 days from the transaction date

5. Failed Transactions

If a transaction fails and your account is debited, the amount will typically be auto-reversed within 5–7 business days by your bank. If not received, contact us with your transaction reference number.

6. Contact for Refund Queries